Purchase with confidence knowing we accept returns at Live for Tweed.
We hope you will be happy with your order, however, should you need to return an item, we will promptly refund or exchange any unworn item(s), returned in a saleable condition. Wherever possible return goods to us in their original packaging within 14 days of informing us of your wish to cancel. This does not affect your rights to return faulty goods or any other statutory rights. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Please return to the following address with a copy of your original packing slip.
Live for Tweed
15 Parsons Mews
Contact Number 07815 666518
The 14 day returns period starts when your item is delivered to either your shipping address, or any alternative address (e.g., Post Office or neighbour) if delivery cannot be made to your shipping address. It is your responsibility to check tracking information (we send you a link when we dispatch your item).
Returned items are your responsibility until they are delivered to us. Ensure they are appropriately wrapped and secured. We recommend that you obtain a proof of posting.
14 Days returns, commences from the first day your items arrives. For UK buyers we must have received your item back within our possession within 14 days of receipt.
Overseas Buyers - As above, but items must be received back within 28 days.
In the unlikely event, you want to return the item, for any reason at all including the items not fitting or simply changing your mind, subject to the below terms and conditions, we offer a no quibble 14- Day return policy, dated from when you receive the item.
Please use our contact us page /contact-us/ or email us at info@Livefortweed.com and confirm that you want to return the item.
You are responsible for paying for your own shipping costs for returning your item and we recommend using a postage service with confirmation upon delivery as we cannot be responsible for items that do not arrive.
We recommend using a tracked shipping service or purchasing shipping insurance. this will give you insurance for the value if your item gets lost in transit.
Also, if you would like to speak to us in person our contact number is 07815666518.
Once your return is received, we will send you an email to notify you that we have received your returned item. Once your item has been inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, refunds may take several days to appear back to you card, dependant on your card providers processing time.
*Please note if you have qualified for a free postage offer when purchasing the item, this free postage offer does have a cost amount to our business. This amount if returning your item will be deducted from the buyer's refund. A receipt of this cost will be provided which may include postage insurance and signature, however Live for Tweed does not accept responsibility of this cost as this postage cost has already been paid and spent*
Buyers is responsible for sending and return postage costs in all eventualities of returns.