EASY RETURNS

 

UK Buyers

  

At Live for Tweed, we stand behind our products with unwavering confidence, and we offer a flexible returns policy to ensure your satisfaction.

 

We accept returns within 14 days of your item's delivery. 

 

Eligibility for Returns:

 

To qualify for a return, the item must be unused, in its original condition, and in its original packaging. Furthermore, the item's 'Do Not Remove' tag must remain intact and unaltered, without any signs of being folded or concealed.

 

Please be aware that colour variations may occur depending on the device used to view the item. We do not accept responsibility for these variations and will not reimburse any return shipping charges due to this.

Please note that refunds can only be processed if the return request is made within the 14-day period following the receipt of your order. Unfortunately, we cannot facilitate refunds for returns requested after this timeframe.
Return Procedure:

When returning an item, kindly send it to

 

Live for Tweed at the following address:

15 Parsons Mews,

Kings Norton,

Birmingham,

B30 3NA

Ensure that you include a copy of the original packing slip with the returned item.
Initiating the 14-Day Return Period:

 

The 14-day return period commences when your item is delivered to either the designated shipping address or an alternative address, such as a Post Office or a neighbor. Therefore, we advise you to monitor the tracking information provided after your item is dispatched.

 

Return Shipping and Security:

 

You are responsible for covering the return shipping costs. We strongly recommend using a tracked delivery service and considering the purchase of shipping insurance. These measures ensure the safe arrival of your item at its destination and protect you in the event of loss during the return process.

If you have any inquiries, please feel free to contact us at 07815 666518.

Refund Process:

 

Once we safely receive the returned item, it will be assessed. If it meets our criteria of being unused, odor-free, and in a saleable condition, we will process the refund within 3-5 working days, after your items arrive back to us.

Please be aware that the time it takes for the refund to appear on your card may vary depending on your card provider's processing time. It's important to note that we will refund the original cost of the item but not the original postage paid.
In all return scenarios, buyers are responsible for covering all postage costs, including both the initial shipping and the return postage.

We are committed to providing a hassle-free return experience and want to ensure your satisfaction with our products. If you have any further questions or need assistance, please do not hesitate to reach out to us. Your happiness is our priority.

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We hope this updated return policy provides clear and comprehensive guidelines for our customers. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.