We hope you will be happy with your order, however should you need to return an item, we will promptly refund or exchange any unworn item(s), returned in a saleable condition. Where ever possible return goods to us in their original packaging within 14 days of informing us of your wish to cancel. This does not affect your rights to return faulty goods or any other statutory rights. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
PLEASE DO NOT REMOVE THE DONOT REMOVE TAG ON THE GARMENT AS THIS WILL INVALIDATE YOUR RETURN
Please return to the following address
Live for Tweed
15 Parsons Mews
The 14 day returns period starts when your item is delivered to either your shipping address, or any alternative address (e.g. Post Office or neighbour) in the event that delivery cannot be made to your shipping address. It is your responsibility to check tracking information (we send you a link when we dispatch your item).
Returned items are your responsibility until they are delivered to us. Ensure they are appropriately wrapped and secured. We recommend that you obtain a proof of posting.
14 Days returns, commences from the first day your items arrives. For UK buyers we must have received your item back within our possession within 14 days of reciept.
Overseas Buyers - As above, but items must be received back within 28 days.
In the unlikely event, you want to return the item, for any reason at all including the items not fitting or simply changing your mind, subject to the below terms and conditions, we offer a no quibble 14- Day return policy, dated from when you receive the item.
Please use our contact us page https://livefortweed.co.uk/contact-us/ or email us at firstname.lastname@example.org and confirm you have not removed the do not remove tag and that you want to return the item.
You are responsible for paying for your own shipping costs for returning your item and we recommend using a postage service with confirmation upon delivery as we cannot be responsible for items that do not arrive.
Return shipping costs are non-refundable, import custom taxes if applicable are not refundable and will be deducted from refund amount if applicable. If you're returning items from outside the European Union, please clearly mark the package 'GOODS RETURNED TO MERCHANT UNDER RETURNS POLICY'. If the package is not marked in this way then it may incur customs charges which we would have to deduct from the amount to be refunded.
We recommend using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The item needs to be unworn, unused and be in the condition it was received with the do not remove tag still attached.
Also, if you would like to speak to us in person our contact number is 07815666518.
Once your return is received, we will send you an email to notify you that we have received your returned item. Once your item has been inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.