Terms and Conditions
Last updated: 23rd October 2021
Please read these terms and conditions carefully before using Our Service.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Country refers to: United Kingdom
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Live for Tweed, 15 Parsons Mews, Kings Norton, Birmingham, B30 3NA.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
- Returns Our process if you want to return an item.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to Live for Tweed, accessible from https://livefortweed.co.uk/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Placing Orders for Goods
By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.
If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
- Goods availability
- Errors in the description or prices for Goods
- Errors in Your Order
We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.
Your Order Cancellation Rights
Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.
Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.
Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
You will not have any right to cancel an Order for the supply of any of the following Goods:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
- The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.
Availability, Errors and Inaccuracies
We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
We hope you will be happy with your order, however should you need to return an item, we will promptly refund or exchange any unworn item(s), returned in a saleable condition. Where ever possible return goods to us in their original packaging within 14 days of informing us of your wish to cancel. This does not affect your rights to return faulty goods or any other statutory rights. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
PLEASE DO NOT REMOVE THE DONOT REMOVE TAG ON THE GARMENT AS THIS WILL INVALIDATE YOUR RETURN
Please return to the following address
Live for Tweed
15 Parsons Mews
The 14 day returns period starts when your item is delivered to either your shipping address, or any alternative address (e.g. Post Office or neighbour) in the event that delivery cannot be made to your shipping address. It is your responsibility to check tracking information (we send you a link when we dispatch your item).
Returned items are your responsibility until they are delivered to us. Ensure they are appropriately wrapped and secured. We recommend that you obtain a proof of posting.
14 Days returns, commences from the first day your items arrives. For UK buyers we must have received your item back within our possession within 14 days of reciept.
Overseas Buyers - As above, but items must be received back within 28 days.
In the unlikely event, you want to return the item, for any reason at all including the items not fitting or simply changing your mind, subject to the below terms and conditions, we offer a no quibble 14- Day return policy, dated from when you receive the item.
Please use our contact us page https://livefortweed.co.uk/contact-us/ or email us at firstname.lastname@example.org and confirm you have not removed the do not remove tag and that you want to return the item.
You are responsible for paying for your own shipping costs for returning your item and we recommend using a postage service with confirmation upon delivery as we cannot be responsible for items that do not arrive.
Return shipping costs are non-refundable, import custom taxes if applicable are not refundable and will be deducted from refund amount if applicable. When returning items, please clearly mark the package 'GOODS RETURNED TO MERCHANT UNDER RETURNS POLICY'. If the package is not marked in this way then it may incur customs charges which we would have to deduct from the amount to be refunded.
We recommend using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The item needs to be unworn, unused and be in the condition it was received with the do not remove tag still attached.
Also, if you would like to speak to us in person our contact number is 07815666518.
Once your return is received, we will send you an email to notify you that we have received your returned item. Once your item has been inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
*Please note if you have qualified for a free postage offer when purchasing the item, this free postage offer does have a cost amount to our business. This amount if returning your item will be deducted from the buyers refund. A reciept of this cost will be provided which may included postage insurance and signature, however Live for Tweed does not accept responsibility of this cost as this postage cost has already been paid and spent*
Buyers is responsible for sending and return postage costs in all eventualities of returns.
All items will be dispatched within two working days of placing the order.
Delivery will take approx 3 - 5 working days if posted within the UK and between 10 - 21 days if outside the UK
All items in the UK are sent by Hermes Tracked, click here to find your nearest parcel shop https://www.myhermes.co.uk/parcelshop-finder.html
Postage Cost UK £3.95
Postage Cost within EU £14.95 - To contribute with additional import taxes into the EU for our customers we are reducing this to £9.95
International - The rest of the world £24.95 - To contribute with additional import taxes we are reducing to £19.95
All delivery's will have three attempts of delivery, after 3 attempts the package will be returned to Live for Tweed and the item refunded to the buyer minus any return postage charges.
International buyers, EU Buyers and Shipping
For International and EU Buyers the postal service used will be Royal Mail, UPS, Hermes, or similar but will be tracked and signed.
All items are sent out with a do not remove label, if this has been removed this will invalidate your return.
Import Taxes, Customers Taxes, Import Vat
All Overseas buyers from outside the United Kingdom, prices do not include import charges, custom charges or taxes. Once your item has been received by your countries customs you will be notified with the amount to be paid before delivery can be made.We have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
If an order has been placed and dispatched and custom duties are not paid, the parcel will be returned to Live for Tweed at a cost to the buyer and this cost will be deducted from any refund. Items may attract additional import duties when arriving back into the United Kingdom, any charges will also be deducted from the refund given.
Delayed - Missing Parcels
Parcels may get delayed in uncertain times and circumstances. For UK delivery's and to allow unexpected delays and events an investigation will begin after 10 working days if you parcel has not been delivered. We will work with you and make it our priority you receive you parcel.
On the rare occasion you have not received you parcel then please use the contact us page to get in touch so we can help rectify this on your behalf. Postage delays are more common during Christmas and holiday season or due to unprecidented events e.g Covid-19 which we take no responsibility for. If you parcel hasn't arrived within 30 days from your item dispatched we will then start a claim for a lost parcel with our courier and once the parcel has been deemed as lost we will fully refund all costs including shipping to the buyer. For your parcel to be deemed as lost this may take up to another 30-days before we can issue a refund.
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
Parcels lost in transit
On the rare occasion you have not received you parcel then please use the contact us page to get in touch so we can help rectify this on your behalf. Postage delays are more common during Christmas and holiday season or due to unprecedented events e.g Covid-19 which we take no responsibility for. If you parcel hasn't arrived within 30 days from your item dispatched we will then start a claim for a lost parcel with our courier and once the parcel has been deemed as lost we will fully refund all costs including shipping to the buyer. For your parcel to be deemed as lost this may take up to another 30-days before we can issue a refund.
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.
Any import duties payable is the responsibility of the buyer.
Legal & Liability
Every item we offer for sale has gone through a 5 point check which ensure good customer service and satisfaction. Each item before reaching our website has to be deemed as good sellable condition. Every item is inspected and checked this includes the material of the garment, stitching, buttons, labels and general overall condition. Unless otherwise stated all the garments we sell are used, vintage, second-hand or preloved and can be between 10- 60 years old approx. All of the items we sell will have general used wear, which can include bobbling, fluffing, discoloration, scuffs, scratches. Any holes or tears will always be noted in the items description condition.
Item descriptions examples - Any noticeable faults or concerns are always noted under the item description.
To define and itrerperate Very Good Used Vintage Condition - General signs of used wear, odd mark, bobbling and general wear but with no significant faults and has been well looked after
To define excellent vintage condition - very light general wear- odd light mark, light fading, very light wear overall
To define excellent overall condition - As close to brand new as you can purchase a used garment
Unless stated none of our garments are dry cleaned and we do recommend getting the dry cleaned upon receipt, however they are steamed and spot cleaned by ourselves. Some of the clothing we sell may have an odour due to being over 50 years old, we do not take responsibility for this and recommend getting them dry cleaned upon receipt.
Every effort is made to describe our garments as accurately as possible, However if you are unhappy with your item please follow our returns process and once we have received the item back in our pocession, subject to our returns terms and conditions we will refund your item excluding shipping costs.
All items are measured, despite having a size label. Often garments can have different tweed thickness, cuts, shapes and despite taking the measurements the item may still not fit. All measurements are approximate and if the item doesn't fit then please see our returns policy where you can return your item within 14-days of receiving it and return it in an unworn unused condition and we will refund your item excluding the original and return postage costs. The buyer is responsible for all postage coots.
Image colour may differ dependant on the device you are using, we take no responsibility for the image coloring. Colour difference often occur if using a mobile phone, Ipad.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
If you have any questions about these Terms and Conditions, You can contact us:
- By email: Info@livefortweed.com