Live for Tweed — Terms and Conditions
Last updated: 29 September 2026
1. About us
Live for Tweed is operated by Alison Claire Cloonan and Stephen James Cloonan. Our business and returns address is:
Live for Tweed
65 Barley Mow Lane
Catshill, Bromsgrove
B61 0LP
United Kingdom
Website: https://livefortweed.co.uk
Email: info@livefortweed.com
These terms apply to consumer purchases made through our website. The section on shows and events explains our policy for purchases made in person. Wholesale purchases are subject to separately agreed trade terms. Nothing in these terms limits your statutory consumer rights.
2. Our clothing and product descriptions
We sell pre-loved, second-hand and vintage country clothing, alongside selected new and end-of-line items. Unless a listing states otherwise, the garment is previously owned. Some vintage garments may be several decades old.
We inspect garments before listing them and describe significant faults, repairs and signs of wear. Used clothing may show age-related wear such as bobbling, light marks, fading or wear to fabric and trims. The condition, age, description and price should be considered together when assessing a previously owned garment.
Our condition descriptions mean:
Excellent used condition: minimal signs of previous wear; any significant imperfections are described in the listing.
Very good used or vintage condition: generally well-preserved, with ordinary signs of age and wear. Significant marks, repairs or imperfections are described.
Good used or vintage condition: wearable, with more noticeable signs of age or wear. Significant stains, repairs or other imperfections are described.
These descriptions do not exclude your rights if an item is faulty or materially different from its description. We do not treat undisclosed significant faults as ordinary vintage wear.
3. Sizing, measurements and colours
Please check the measurements in each listing rather than relying only on the size label. Vintage sizes, brand sizing, cuts and fabric thickness can differ. Measurements are approximate and taken using the method described in our measurement guide. Comparing them with a similar garment you already own can help you choose a suitable fit.
We aim to represent colours accurately. Screens and lighting can affect how colours appear, but this does not remove your rights if a garment is materially different from its description.
4. Garment care
Unless stated otherwise, garments are not professionally dry-cleaned before dispatch. We steam and spot-clean items as appropriate. Older garments may retain a mild age-related scent; any significant condition issue known to us will be disclosed.
Follow the garment's care label and seek specialist advice where necessary, particularly for vintage, wool and waxed garments. Please inspect and try on your purchase before cleaning or altering it if you may wish to return it.
5. Orders and payment
You must be legally capable of entering into a purchase contract and authorised to use your chosen payment method. Please provide accurate contact, billing and delivery details.
Website orders must be placed online; we do not take telephone orders. Payment options available for your order are shown at checkout. Payment is subject to authorisation by your payment provider.
An automated order acknowledgement confirms receipt of your order. We accept your order when we send a dispatch confirmation, at which point the purchase contract is formed.
Before acceptance, we may decline an order where an item is unavailable, there is an obvious pricing or listing error, payment is not authorised, or there are reasonable concerns about fraud. We will explain the issue and refund any payment taken for an order we cannot fulfil. We will not increase an accepted order's price without your agreement.
6. Prices and delivery charges
Consumer prices include applicable UK VAT unless clearly stated otherwise. Delivery charges, available services and any free-delivery threshold are displayed before you place your order. The total shown at checkout applies to your purchase.
Prices and promotions may change for future orders. Any promotion-specific conditions will be stated with the offer.
7. Dispatch and delivery
We normally dispatch orders on the next working day, unless a different timetable is stated before purchase. Standard UK delivery usually takes 3–5 working days after dispatch. Working days exclude weekends and bank holidays.
Estimated delivery times are estimates unless we expressly agree a guaranteed delivery date. Please contact us before ordering for a time-sensitive occasion. Your statutory rights concerning late delivery remain unaffected, including where delivery by an agreed essential date is required.
Unless another delivery period is agreed, we will deliver without undue delay and within 30 days of the contract being formed. If delivery is late, contact us so we can resolve it and explain the cancellation or refund options available under the law.
Please check your delivery address and follow any carrier instructions about attempted delivery or collection. If a parcel is returned to us, we will contact you to discuss redelivery or cancellation. Any lawful additional charge will be explained; statutory refund rights are unaffected.
8. Missing, damaged or disputed deliveries
Contact us promptly if your order has not arrived, appears damaged, or is marked as delivered but cannot be located. We will investigate with the carrier and may ask for reasonable information to help resolve the issue.
Goods remain at our risk until they come into your physical possession or that of a person you identify to receive them, subject to the statutory exception where you independently commission a carrier not offered by us. A tracking scan alone does not automatically resolve a disputed delivery.
If you request delivery to a safe place or nominate another recipient, we will consider those instructions and the delivery evidence when investigating. We do not apply a blanket exclusion of liability for missing parcels. Carrier investigations will not delay a refund or other remedy beyond what the law permits.
9. Changing your mind about an online purchase
For ordinary clothing bought online, you can cancel without giving a reason. Tell us by email or through our contact page within 14 days after the day you, or your nominated recipient, receives the goods. Where one order is delivered in separate consignments, the period normally runs from receipt of the last item.
Include your name, order number and the items you wish to return. You may use the cancellation form below, but it is optional. You can also cancel before delivery. You do not need our approval to exercise your statutory cancellation right.
After notifying us, send the goods back within a further 14 days. Please package them securely, include your order details and keep proof of posting. You pay the direct return postage for a change-of-mind return.
You may inspect and try on clothing as you would in a shop. Please keep any “DO NOT REMOVE” tags attached and return the item with any accessories supplied. A missing tag does not automatically remove your statutory cancellation rights. Where handling beyond what is necessary to establish the garment's nature, characteristics and functioning reduces its value, we may make a lawful deduction reflecting that loss. Wearing, washing or altering a garment can result in such a deduction.
10. Refunds for online cancellations
We refund using your original payment method, unless you expressly agree otherwise, without a refund-processing fee.
For a statutory cancellation, we refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. Where no goods were supplied, the applicable refund period runs from your cancellation notice.
If you cancel the entire order, we also refund the original standard delivery charge. Where you chose a premium service, we need only refund the cost of our least expensive standard delivery option. For partial returns, delivery charges are refunded where legally required. Any permitted deduction for diminished value will be explained.
11. Faulty or incorrectly described goods
If an item is faulty, incorrect or not as described, contact us with your order details and, where helpful, photographs. We will arrange an appropriate remedy under the Consumer Rights Act 2015 and cover reasonable necessary return costs for a valid claim.
You normally have a short-term right to reject non-conforming goods within 30 days of delivery. After that, repair or replacement rights may apply, followed in appropriate circumstances by a price reduction or final right to reject. Previously owned garments have statutory protection, taking their age, price and disclosed condition into account.
The change-of-mind deadlines and tag requirements do not limit these rights. We will not require you to accept store credit where you are legally entitled to a monetary refund.
12. Purchases at shows and events
For ordinary purchases made in person at our show or event stand, we do not offer an automatic change-of-mind refund. Please inspect the garment and check its fit before buying.
If you change your mind, contact us within 14 days of purchase. We may consider a discretionary return for store credit, subject to agreement and the item being returned in its original saleable condition with its tags attached. We do not offer garment exchanges under this discretionary policy.
This applies only to unwanted goods. Faulty or incorrectly described goods retain their statutory remedies, including a monetary refund where required. Any cancellation rights that apply to a particular transaction remain unaffected.
13. International orders and returns
International delivery options and charges are displayed at checkout. Unless explicitly included in the price, import duties, local taxes and customs clearance fees are the recipient's responsibility. Customs processing may affect delivery times.
For change-of-mind returns, please notify us within 14 days after delivery and send the goods back within a further 14 days. Contact us if international transit is likely to cause delays. This replaces conflicting 28-day and 30-day deadlines in earlier versions of our policy and does not reduce any mandatory rights applicable to your purchase.
Please describe the parcel accurately as returned goods on customs documents and include your original order reference. Buyers pay change-of-mind return postage. Taxes or duties paid directly to authorities or carriers must normally be reclaimed from them, where available; we refund charges collected by us where required by law.
If you refuse a parcel or customs charges, contact us to discuss the position. We will not impose automatic penalties or withhold amounts beyond what is legally permitted.
14. Extended Christmas returns
For online gift orders placed from 1–16 December, we offer a voluntary extended return period until 10 January of the following year. To use this extension, notify us and ensure the return reaches us by 10 January. Items must remain unworn beyond reasonable trying on, unwashed and unaltered, with their “DO NOT REMOVE” tags attached.
These additional conditions apply only to our voluntary extension. Your statutory cancellation and faulty-goods rights remain available where they provide greater protection.
Christmas delivery estimates and ordering cut-offs will be published separately. We cannot guarantee arrival for a particular occasion unless we expressly agree to do so.
15. Temporary closures and holidays
We will display notices of any temporary closure or change to dispatch arrangements on our website. If checkout is disabled, new orders cannot be placed during that closure.
Messages and returns may be processed when we reopen, but a holiday notice does not suspend statutory cancellation periods or extend statutory refund deadlines. You may still send a cancellation notice by email during a closure. If we agree a later return date, that agreement will not reduce your statutory rights.
16. Privacy and website use
Our Privacy Policy explains how we use personal information, and our Cookie Policy explains our use of cookies. Necessary order information may be shared with payment providers and delivery services to fulfil your purchase.
Please use the website lawfully. Do not attempt unauthorised access, introduce malicious software or interfere with its operation. External websites linked from our site operate under their own terms and privacy policies.
17. Liability, disputes and changes
We are responsible for losses you suffer that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. Nothing excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot legally be limited. These consumer terms do not cover purchases made for business purposes.
Please contact us first with any complaint so we can try to resolve it. These terms are governed by the law of England and Wales, without depriving consumers elsewhere of mandatory protections or their right to bring proceedings in the courts available to them under applicable law.
We may update these terms for future purchases. The version applicable when you place your order governs that purchase, subject to mandatory law.
Optional cancellation form
To: Live for Tweed, 65 Barley Mow Lane, Catshill, Bromsgrove, B61 0LP; info@livefortweed.com
I/We give notice that I/we cancel my/our contract for the following goods:
Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sending this form on paper):